CrashPlan Endpoints is a continuous cloud backup program for small businesses and enterprises. It's refreshingly easy to set up and has excellent security, including GDPR and HIPAA compliance and end-to-end encryption. However, CrashPlan has a few frustrations, such as confusing scheduling and a lack of mobile apps. Its pricing structure makes it relatively expensive for large businesses, too. Companies seeking more intuitive and robust cloud backup with mobile app options should check out Acronis Cyber Protect, our Editors' Choice winner.
Endpoints is CrashPlan's primary backup service for linux, macOS, and Windows. Its Professional Edition starts at $88 per user per year or $158 per user for two years. The plan lets you back up a single PC unlimited times and features unlimited versioning and a 90-day window to retrieve deleted files. You can add multiple users to one account but must pay for each additional user. EndPoints' cost and pricing model are similar to the one Backblaze Business Backup employs (it starts at $99 per year or $189 for two years).
The Enterprise Edition costs $120 per user per year and requires a minimum of five users. As a result, you'll pay $600 up front. The plan lets you back up two PCs unlimited times. It also adds advanced encryption and administration tools for managing backups (dashboard, mobile device management compatibility, open AI access). This is a cost-effective option if you have a small team with lots of data. Need many more seats without draining your bank account? You should look into iDrive Team, which has a plan that covers 25 users and 25 computers for $350 in the first year ($500 per year afterward).
CrashPlan also offers specialized backup services for Microsoft 365 and servers. To get pricing for those services, you must contact a CrashPlan representative.
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When I first logged into the CrashPlan website, I saw a message stating, “An unexpected error has occurred.” That was discouraging. However, I visited the Downloads section to grab a copy of CrashPlan EndPoints for Windows without a hitch.
After I logged into the desktop app with the credentials I created via the CrashPlan web portal, EndPoints immediately began the first backup. This process was one of my favorite CrashPlan elements, and it's notably similar in simplicity to Acronis Cyber Protect. It’s much easier to create backup policies than the relatively complex MSP360.
CrashPlan's default settings run continuous backups every fifteen minutes. I visited Settings > Backup Sets to change this, but couldn’t find a way to do so. I turned to CrashPlan's help bot for guidance, which instructed me to modify the backup time via the web portal. I wished the setting was in the desktop app for greater convenience.
Once I found the appropriate area in the web portal, it was easy to modify the backup schedule. You can also create unique schedules to backup certain files at a different pace. You might want to do this to prevent CrashPlan from using essential resources while performing high-resource tasks like video editing.
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Adding new users works exactly how you'd expect. You head to Administration > Users in the web portal, choose Manually Add a New User, and create the accounts. You can also add users in bulk by uploading a text file using the format in the CrashPlan sample file. This is the simplest process I've encountered for simultaneously adding multiple users to a backup program.
CrashPlan has two ways to restore backups: through the desktop app or the web portal.
The desktop app's restoration area has a simple system for finding the files and folders you want to restore, either through a search function or by scrolling through the backed-up files. You can also select the version you want to restore by clicking the As Of Today button and choosing a date from the pop-up calendar.
The web portal's restore option is more challenging to find. You must visit the Devices section and find the tiny restore symbol. Still, the app and web portal have similar functionality. You can choose the backup location, the backup data, and the device you want to send data to. You can also compress backups into a ZIP folder to download them from the browser onto a device not connected to CrashPlan.
Unfortunately, CrashPlan lacks mobile apps for accessing your data on the go. You can initiate a restoration using a mobile device, but must do it through a web browser. This is a significant drawback, as every other backup program I've tested had a dedicated mobile app.
CrashPlan uses extensive security protocols to protect your data, including end-to-end encryption during transit and storage. You can improve file security by designating an encryption key, such as your account password, that must be entered before a restoration. The service's storage protocols comply with GDPR and HIPAA standards, making it a good choice if your business deals with clients' medical information or other sensitive data.
EndPoints requires multi-factor authentication. To avoid vulnerabilities associated with SMS authentication protocols, you must activate it through an authorized browser extension or app. You're also required to set it up when you create an account. This is better than most programs, which require you to set multi-factor authentication after the fact (Backblaze) or not at all (Carbonite Professional).
You can set up CrashPlan EndPoints within a few minutes, run it in the background while you work, and use it to restore data through the app or web portal with just a few clicks. CrashPlan's encryption protocols and compliances ensure that your data—and your customer's data—is safe. However, large companies may find CrashPlan expensive, and the lack of dedicated mobile apps makes managing backups on the go challenging. For a more well-rounded business cloud backup service, look to our Editors' Choice winner, Acronis Cyber Protect.
Best for Easy Setup
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GDPR and HIPAA compliant
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End-to-end encryption
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Unlimited continuous backups
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Bulk upload tool lets you add multiple users at once
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Lacks mobile apps
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Must use the web portal to alter backup times
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Expensive for large teams
CrashPlan Endpoints features easy-to-use, continuous backup tools and business-friendly data compliances, but its per-user cost quickly adds up.
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About Dianna Gunn
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